Privacy Policy

Welcome to Starbird Chicken. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at chickenstarbird.rest, place orders online, interact with our digital platforms, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (chickenstarbird.rest), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Starbird Chicken is a food service company operating in the United States, dedicated to providing high-quality, chef-crafted chicken meals and an exceptional guest experience — both in our restaurants and online. Our contact details are as follows:

For all privacy-related questions, requests, or concerns, please reach out to us at [email protected].

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with us. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, participate in a promotion, or contact our customer support team, you may voluntarily provide us with personal information, including but not limited to:

• Identification Data: Your full name, username, or similar identifier.
• Contact Data: Your email address, phone number, billing address, and delivery address.
• Account Credentials: Your password and security questions for account access.
• Payment Data: Your credit card number, billing address, and other payment-related details. Note that full payment card information is processed by our third-party payment processors and is not stored on our servers.
• Order & Transaction Data: Details about purchases you have made, including items ordered, quantities, special requests, and order history.
• Communications Data: Any messages, feedback, reviews, or other content you send to us, including customer support interactions.
• Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.
• Loyalty Program Data: Information related to your participation in any rewards or loyalty programs we offer.

2.2 Information Collected Automatically

When you visit chickenstarbird.rest, certain information is automatically collected by our systems and third-party tools, including:

• Usage Data: Pages visited, time and duration of visits, links clicked, referring URLs, search queries entered on our site, and navigation paths through our website.
• Device Information: IP address, browser type and version, browser language, operating system, device type (desktop, mobile, tablet), screen resolution, and time zone setting.
• Log Data: Server logs that record information about how our services are accessed and used.
• Location Data: General geographic location inferred from your IP address. If you use mobile features or location-based services, we may collect more precise GPS-based location data with your consent.
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixels, and similar tracking technologies. Please see Section 7 for more details on our cookie practices.

2.3 Information Collected from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your social media account to our Services or interact with us on social media, we may receive information such as your profile name, photo, and email address from those platforms.
• Delivery Partners: Third-party delivery services (such as DoorDash, Uber Eats, Grubhub, or similar) may share transactional data with us related to orders placed through their platforms.
• Analytics Providers: We receive aggregated or de-identified analytics data from analytics service providers to help us understand how users engage with our Services.
• Advertising Partners: We may receive data from advertising partners to help us measure campaign effectiveness and deliver targeted advertisements.
• Publicly Available Sources: We may supplement information we collect with information available from public databases and other publicly available sources.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing your food orders and managing payments, refunds, and exchanges.
• Creating and managing your online account.
• Facilitating delivery or pickup of your orders.
• Sending you order confirmations, receipts, and status updates.
• Administering loyalty and rewards programs.
• Responding to your inquiries, comments, and customer service requests.
• Resolving disputes and troubleshooting technical problems.

3.2 Analytics and Service Improvement

• Analyzing how our website and Services are used to improve their functionality and user experience.
• Conducting internal research and development to improve our menu, service offerings, and technology.
• Monitoring usage trends and diagnosing technical issues.
• Compiling aggregated statistical data for business intelligence purposes.

3.3 Marketing and Communications

• Sending you promotional offers, news about new menu items, special deals, and other marketing communications — where you have opted in or where we have a legitimate interest to do so under applicable law.
• Personalizing your experience and delivering content and product offerings relevant to your interests.
• Administering contests, promotions, surveys, and other events.
• Displaying targeted advertisements on our website and third-party platforms.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations, including food safety and consumer protection requirements.
• Enforcing our Terms of Service and other agreements.
• Preventing fraudulent transactions and protecting against unauthorized account access.
• Protecting the rights, property, and safety of Starbird Chicken, our customers, employees, and the public.
• Responding to lawful requests from public authorities and law enforcement agencies.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party vendors and service providers who assist us in operating our business and delivering our Services. These include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, or similar providers).
• Delivery and Logistics Partners: To fulfill food delivery orders.
• Cloud Hosting Providers: To store and manage our data and website infrastructure.
• Email and SMS Marketing Platforms: To send transactional and promotional communications.
• Analytics Providers: Such as Google Analytics, to analyze website usage.
• Customer Relationship Management (CRM) Tools: To manage customer interactions and support.
• Advertising Networks: To serve targeted advertisements.

These service providers are only permitted to use your personal information to the extent necessary to perform services on our behalf and are required to maintain the confidentiality and security of your information.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes situations where we believe disclosure is necessary to:

• Comply with a legal obligation or court order.
• Protect and defend the rights or property of Starbird Chicken.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or similar purposes.

4.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in a co-sponsored promotion or event.

5. Data Security

Starbird Chicken takes the security of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction, including:

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant third-party payment processors. We do not store full card numbers on our servers.
• Access Controls: Access to personal information is restricted to employees, contractors, and agents who need that information to operate, develop, or improve our Services. These individuals are bound by confidentiality obligations.
• Data Minimization: We collect and retain only the personal information that is necessary for the purposes described in this Privacy Policy.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices and security measures.
• Incident Response Plan: We maintain a breach response plan to promptly identify, contain, and respond to any potential data security incidents.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information as the term "sell" is defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use of sensitive personal information to what is necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a request, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond to your request within 45 days, with the possibility of a 45-day extension when reasonably necessary, as permitted under California law.

6.2 General Privacy Rights (All Users)

Regardless of your location, we offer all users the following options with respect to their personal information:

• Access and Correction: You may access and update your personal information by logging into your account or contacting us directly.
• Deletion: You may request the deletion of your account and associated personal information by contacting us at [email protected].
• Marketing Opt-Out: You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. Note that even after opting out of marketing communications, you will continue to receive transactional communications related to your orders and account.
• Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal information.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request by:

• Emailing us at: [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at: chickenstarbird.rest

We may need to verify your identity before processing your request. We will use the information you provide in your request only for identity verification purposes. We will respond to your request within the timeframe required by applicable law.

7. Cookie Policy

Our website chickenstarbird.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.

7.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide reporting information and enable personalization features.

7.2 Types of Cookies We Use

7.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about how to manage cookies, please refer to your browser's help documentation.

You may also opt out of certain third-party advertising cookies by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out tool.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the nature of the information and the purpose for which it is used:

• Account Information: Retained for as long as your account remains active, and for a reasonable period thereafter (typically 3 years) in case you choose to reactivate your account or in connection with any disputes or legal claims.
• Order and Transaction Data: Retained for a minimum of 7 years following the date of the transaction to comply with tax, financial reporting, and legal requirements.
• Marketing Data: Retained until you opt out of marketing communications, after which we will retain a suppression record to ensure you are not re-added to marketing lists.
• Customer Support Records: Retained for up to 3 years following resolution of your inquiry.
• Website Usage and Analytics Data: Typically retained for 24 months or less, depending on the tool used.
• Cookie Data: Retained for varying periods depending on the type of cookie, ranging from session cookies (deleted when you close your browser) to persistent cookies (which may last up to 2 years).

When personal information is no longer required, we will securely delete or anonymize it. If secure deletion is not immediately possible (for example, due to backup storage constraints), we will store it securely and isolate it from further processing until deletion is possible.

9. Children's Privacy

Starbird Chicken does not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our website, online ordering platform, and related digital services are directed to adults who are at least 18 years of age. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

10. International Data Transfers

Starbird Chicken is based in the United States and your information is primarily collected and processed within the United States. However, some of our third-party service providers may be located in, or process data in, countries outside of the United States.

If your personal information is transferred to, stored in, or processed in another country, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Entering into data processing agreements with our service providers that include standard contractual clauses or other legally recognized transfer mechanisms.
• Ensuring that any recipients of your personal data are located in countries that are recognized as providing an adequate level of data protection.
• Implementing additional technical and organizational security measures to protect data during and after transfer.

Please be aware that data protection laws and rights in other countries may differ from those applicable in your home jurisdiction. By using our Services, you acknowledge and consent to the transfer of your personal information as described in this section.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, applications, and services (such as social media platforms and delivery service partners). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or their content.

We encourage you to review the privacy policy of every website you visit when leaving our site. This Privacy Policy applies only to information collected by Starbird Chicken through chickenstarbird.rest and our owned and operated digital channels.

12. Applicable Law and Consumer Protection

Starbird Chicken operates in compliance with applicable United States federal and state privacy and consumer protection laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act): We adhere to the FTC's guidelines on unfair or deceptive acts or practices, including those related to privacy and data security.
• The California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): As described in Section 6.1, California residents have specific rights under this law.
• The Children's Online Privacy Protection Act (COPPA): We comply with COPPA's requirements regarding the online collection of information from children under 13.
• The CAN-SPAM Act: All marketing emails we send comply with the CAN-SPAM Act's requirements, including providing a clear mechanism to opt out of future emails.
• The Telephone Consumer Protection Act (TCPA): Where applicable, we comply with TCPA requirements regarding SMS/text message marketing communications.
• State-Specific Laws: We also comply with applicable data privacy laws in any state in which we operate, including applicable state consumer protection statutes.

13. How to File a Privacy Complaint

If you believe that Starbird Chicken has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we have the opportunity to address your concerns:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we require additional time, we will notify you of the expected resolution timeframe.

If you are not satisfied with our response or believe that your privacy rights have been violated, you have the right to file a complaint with the appropriate data protection authority. Depending on your location, this may include:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov, or with the California Attorney General's Office at oag.ca.gov.
• All U.S. Consumers: You may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• State Attorneys General: Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General's office.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page.
• Posting a prominent notice on our website at chickenstarbird.rest.
• Sending you an email notification if you have an active account with us and the changes are material.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any updates to this Privacy Policy will constitute your acceptance of those changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns in a timely and transparent manner. Our privacy team will review your inquiry and respond as promptly as possible, and in any case within the timeframe required by applicable law.

This Privacy Policy was last updated on May 14, 2026, and is effective as of the same date.